Please see below information.
1) Payment
Orders will only be processed after the payment is received, the Jaduz Essentials will not responsible for any delay because of the customer’s payment failed. Customers can download the invoice anytime after the payment made. We accepts Credit Card, PayPal, Wire Transfer payment.
2) Fees and Charges
The prices will be charged for each item, shipping amounts and any and all other charges which may be due in affiliation with each item.
Prices of Products at the date of this Agreement are shown on the website. These prices include transportation to the delivery point. Prices may be subject to adjustment.
3) Sales and Tax
The customer accepts it is own tax that generates by his own government in their country. The customer should consider their tax policy in their country.
4) Refund Resend Return Policy
Jaduz Essentials will make Refund, Resend, or Accept the Return for any of the following cases:
1. Delayed Orders: Orders No Found, In transit, Pending, Expired with more than 45 days (counting from the date you send the payment to Jaduz Essentials) for the USA and 60 days (except some countries that used China Post Registered Air Mail. If the shipment was prevented or delayed in whole or in part by reason of war, earthquake, flood, virus, storm, heavy snow the delivery time will be recount once the orders shipped out. Jaduz Essentials will not be liable for the delay shipment of the orders.
Sometimes, the order may arrive at the nearest office to the customer and make it pending delivery because of the incorrect or unclear address. You will need to visit the post office for delivery.
2. Delivered Orders: If any shipping orders had been delivered within maximum delivery time and more than 38 days COMPLETED status + 7 days CLOSED status (meaning counting from the date order dispatched + maximum delivery time + 45 days), You will not be allowed to open dispute anymore.
For wholesale orders had been delivered within maximum delivery time and more than 14 days COMPLETED status + 7 days CLOSED status (meaning counting from the date order dispatched + maximum delivery time + 21 days), You will not be allowed to open dispute anymore.
3. Damaged Orders: Jaduz Essentials will provide a full refund/replacement if:
– Orders arrived damaged.
– Order arrived damaged but the customer doesn’t want the replacement to be sent.
– For electronic products, customer should open the dispute in 7 days after received.
– For ordinary products, customer should open the dispute in 3 days after received.
– Photos of the damaged item to prove damage.
– Screenshot of the e-mail or dispute received.
The products might need to be returned to Jaduz Essentials if our Dispute Operation Team asks for a return at Jaduz Essentials
4. Bad Quality: Jaduz Essentials will check all of the items before shipping them out.
– Imperfections such as bad sewing, incorrect size/color, parts missing, not working etc.
– For electronic products, customer should open the dispute in 7 days after received.
– For ordinary products, customer should open the dispute in 3 days after received.
– Photos of the items received from customer to prove imperfection.
– Screenshot of the e-mail or dispute received.
For parts missing, Jaduz Essentials only accepts resend it instead of the full refund.
5. Delivery Countries Limits: Because of international shipping method ability limits, some of the shipping to various countries.
Jaduz Essentials will not accept any dispute about delivery once order dispatched if ship to countries below：
<<Haiti, Kyrgyzstan, Madagascar, Mauritius, Bangladesh, Nepal, Nicaragua, Swaziland, Jamaica, Zambia, Ecuador, Peru, Bolivia, Chile, Argentina, Uruguay, Egypt, Sudan, Libya, Algeria, Angola, Bahamas, Benin, Belize City, Burundi, Dominican Republic, Gambia, Grenada, Cuba, Palestine, Mexico, Brazil, Paraguay>>
You can still open a dispute with reasons except for delivery as usual.
You Need to send us an email at support@jaduzessentials.com
– Photos of the items received from the buyer to prove the complaints.
– Screenshot of the e-mail or dispute received.
6. Shipping Method Limits: Some shipping methods will not be trackable when orders arrive at some Countries, State, City, Jaduz Essentials will not accept any dispute when you choose shipping method and ship to the limit countries. Jaduz Essentials will not recommend you to use those shipping methods when delivery countries are limited
China Post Registered Air Mail: The USA, UK, Canada, Australia, France, Germany, Brazil, etc.
HKpost: The USA, UK, Canada, Australia, France, Germany, Brazil, etc.
DHL: Remote address will charge additional cost, we will contact you once found it.
Volume Exceed Product: Some products are much big than its weight, and freight company will charge the shipping based on volume instead of weight. Normally the orders weight over 2kg and volume exceed will have this issue. We will have to charge you by the volume for shipping cost once we find it.
As the international shipping method developing, the limits will be released in the future, we will change this rule if we have a chance.
You can still open a dispute with reasons except for delivery as usual.
You Need to send us an email at support@jaduzessentials.com
– Photos of the items received from the buyer to prove the complaints.
– Screenshot of the e-mail or dispute received.
7. The Dispute Which is not Jaduz Essentials Faults: Jaduz Essentials will not accept any disputes that buyer received with reasons as below, because the description is defined by shipping end and Jaduz Essentials will ship the correct products that most of our customers like.
– The buyer does not like it.
– The description is not real.
– Products smell unusual.
– The buyer ordered the wrong items or SKU.
– The shipping address provided incorrectly.
8. Products Returned to Jaduz Essentials Warehouse:
– Normally Jaduz Essentials will not suggest returning products to our warehouse, because the international shipping is high and take at least 3 months to arrive Jaduz Essentials Warehouse. Most of them will be lost during the return. Also, most of the returned products will be damaged on the way. Please do not ask your buyers to return the products to Jaduz USA Warehouse. Jaduz USA Warehouse does not accept returns.
9. Orders Cancellation:
– POD orders can not be cancelled anytime, since it is customized made.
– Private inventory orders can not be cancelled once Jaduz Essentials as agent made the purchase to the factory for you.
– Wholesale orders can not be cancelled once Jaduz Essentials as agent made the purchase to the factory for you.
– Amazon FBA orders can not be cancelled once Jaduz Essentials as agent made the purchase to the factory for you.
5) Wrong address
The buyer is responsible to provide the correct address. Jaduz Essentials will charge the buyer any and all fees associated with a wrong address is provided. If the apartment/suite number is not included or a wrong postal code is provided and reshipping is required, there will be a re-shipping charge equal to the original shipping charge. There will be a 10% restocking fee for all packages returned to Jaduz Essentials because of a bad address being supplied..
6) Severability
If any provisions or sections of this Agreement shall be deemed unlawful, void or for any reason unenforceable, then that provision or section shall be deemed severed from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions.
7) Confidential Information
During the course of business between Buyer and Supplier confidential information related to the transaction need to stay confidential. Such confidential information may include buyer’s name, card details and address. Supplier agrees that the confidential information will be used solely for the purpose of conducting business with the buyer. The suppliers must not disclose or distribute any confidential information to any competitor of Supplier or to any other third party without the express written consent of the Supplier.
Prices and product availability are subject to change, and important changes need to be shared with Vendor in advance.
8) Effectiveness
This Agreement takes effect as of January 2022. This Agreement is governed by the laws of China. The Parties agree to resolve any disputes in good faith and cooperation.